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Based on the recognition of service innovation and its importance in the development of telecommunication in China, and the analysis of characteristics of telecommunication and its service innovation status, this paper tries to explore key factors of affecting service innovation of telecommunication in China and construct an evaluation index system of service innovation which fits for telecommunication...
This study proposed and tested a refined customer satisfaction index (CSI) for the mobile phone service industry in China. Data were collected from 1,440 randomly selected mobile phone subscribers through telephone interviewers using customer lists of the two primary mobile phone service companies. Results showed the validity of adding the perceived equity construct to the CSI model. Corporate image...
Human dispatch as a new employing labor way greatly increases the flexibility of the enterprise employing labor and the labor resource allocation efficiency. However, the quality of service of human resource industry in china not adapts to the needs of labor units and has been the key problem of restricting the development of industry. Therefore, study on the key quality indicators affecting customer...
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