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avoid unnecessary email reading for that a better email management system is required. Here author used fuzzy logic techniques for email clustering. Extract concept and feature, same feature keyword goes into one cluster if a new keyword is found and not matched with any existing cluster than a new cluster is defined for
These days IT service providers are rapidly embracing an automated services delivery model in order to keep pace with advances in technology and demanding market pressure to reduce and maintain quality. Application development and maintenance is a good example of a service system in which a sizable volume of tickets are raised everyday for different issues to get resolved with a view to deliver uninterrupted...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.