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As the use of the Internet grows every year, e-commerce's usage does as well. There is a tough competition between companies to be able to attract customers to use their services. The design of a website is crucial to retain a customer, and a retained client is more valuable over time, so understanding what attracts the attention of a potential client on a website is really important. This work proposes...
Phishing websites are malicious sites which impersonate as legitimate web pages and they aim to reveal users important information such as user id, password, and credit card information. Detection of these phishing sites is a very challenging problem because phishing is mainly a semantics-based attack, which especially abuses human vulnerabilities, however not network or system vulnerabilities. As...
Technical support scams have become more prevalent and turned into a profitable business. We engage 10 technical support scammers from different fake support sites via a live chat and study what kinds of actions they take once we let them control our machine over a remote connection. We then provide a qualitative analysis on the main characteristics of technical support scams that have received little...
Web API is a modern approach for exposing service data to use for applications, however, decision on Uniform Resource Identifiers (URIs) from an existing web application is still a manual and very time consuming task. Depending on the existing web application, thousands of lines of code has to be read and discussed to decide on what data can be exposed as web API resources. An automated approach is...
The information industry plays an important role in the current times by the use of ICT information and communication technologies, which allow companies to manage the different ways to interact with their customers in an organized and efficient manner. The present study involves the analysis of the management carried out by micro, small and medium enterprises (SMEs) in Ecuador, in order to interact...
In this paper, we study the problem of node aggregation under different perspectives for increasing PageRank of some nodes of interest. PageRank is one of the parameters used by the search engine Google to determine the relevance of a web page. We focus our attention to the problem of finding the best nodes in the network from an aggregation viewpoint, i.e., what are the best nodes to merge with for...
We investigate the occurrence of user restatement when there is no apparent error in Intelligent Virtual Assistant (IVA) understanding in a multimodal customer service environment. We define several classes of response medium combinations and use various statistical measures to determine how the combination of medium and linguistic complexity impacts the user's apparent willingness to accept their...
The approach for adaptive learning of software agents for web navigation is described for the purpose of selective extraction of specific segments of the entire Internet and particular sites for the purpose of business intelligence automation.
Paper focuses on the optimization of the advertising and other additional costs for the small business ecommerce web sites. The aim of this paper was to propose a dynamic neural network based algorithm to predict number of clicks on a particular advertising link in three web pages of three different small companies working in the same business segment. The dynamic neural network based algorithm was...
This paper proposes to utilize a search engine as a social sensor whichis to be used for predicting market shares. More specifically, thispaper studies a task of comparing rates of concerns of those who searchfor Web pages among several companies which supply products, given aspecific products domain. In this paper, we measure concerns of thosewho search for Web pages through search engine suggests...
On the market there are many commercial web classification services and a few publicly available web directory services. Unfortunately they mostly focus on English-speaking web sites, making them unsuitable for other languages in terms of classification reliability and coverage. This paper covers the design and implementation of a web-based classification tool for TLDs (Top Level Domain). Each domain...
Nowadays it is mandatory for any company to maintain its presence on the web. Massive amount of cost and efforts are employed in development and maintenance of a quality website to gain more customers and retain the existing ones. The companies make significant investment towards attractiveness of their website. No matter how much the company is satisfied with the functionality, content and visualization...
This paper presents a two-tap based user interface system (T4) to reduce the burden on motor-impaired company employees by using a touch-type device such as a tablet or smartphone. The system allows the workers to send any text to an application on a daily-use PC via a Web browser, and to customize the key layout to fit their needs. The effectiveness of the system was revealed in the preliminary experiment...
The constantly growing number of websites, web pages, documents and, textual (Big) Data populating the Internet currently represents a massive resource of information and knowledge for various interests and across many different domains. However, the big amount and the complexity of unstructured, natural language textual data implies several issues and difficulties for end users to find a specific,...
We previously developed tools called ISG (for generating information systems) and DWL (for generating web-based systems). DWL is a tool for developing customized web-based systems that can be used by companies. It also provides developmental support after the initial system has been developed for incorporating new products or for making changes to the existing ones. Companies introduce new products...
There are large numbers of news articles on Web pages every day. Each article usually reports some aspects of a complex event, but they do not report the whole picture of the event. People are often interested in not only a single event but also the correlations between events and the evolution of the complex event, if they want to be aware of the whole picture of the complex event, they have to browse...
Currently, e-commerce is being applied more and more widely in daily life. However, how to give an accurate, real-time and low-cost estimation of online retail sales is still a difficult problem from both academic and industrial aspects. This paper presents an efficient method for the estimation of online retail sales that is characterized by an order detection algorithm embedded in distributed clients...
The paper presents a formalization of web sites based on functional programming (FP) and graphs. More precisely, it explains how FP can be used to infer and to generate web pages from a data model, or to embed a query language (helpful to search a precise information). As a consequence, the paper also proposes a generic web site to be configured with a (meta)model of a domain, and its application...
OBJECTIVE -- The objective of this paper is to describe a case study where Bayesian Networks (BNs) were used to construct an expert-based Web effort model. METHOD -- We built a single-company BN model solely elicited from expert knowledge, where the domain expert was an experienced Web project manager from a small Web company in Auckland, New Zealand. This model was validated using data from 22 past...
The rate of growth to share diverse information between users is increasing in the market of current search engine systems. However, in spite of this development, a user inputted search word is not protected, and when it is utilized by a third party for malicious purposes, this situation can cause critical damages. Therefore, in this paper, we analyze possible security threats when the search word...
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