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Crowdsourcing relies on the contributions of a large number of workers to accomplish spatial tasks, and it has drawn more attention in recent years. Many crowdsourcing tasks are completed online due to its convenience and efficiency. However, sometimes this traditional method may not work due to special requirements involving actual physical locations. Thus, a new paradigm of data collection, called...
This paper proposes a cloud service broker that aims to deliver semantic cloud services - with orchestration of most feasible specifications - while composing unified solution from various providers. The Service Broker is designed based on Cloud Service Description Language (CSDL), specifically with OASIS Topology and Orchestration Specification for Cloud Applications (TOSCA).
During the process of the smart power grid construction, the dynamic behavior of the power enterprises will be increasingly complex, to mention about the power dispatching Operation Management System(OMS), this implies that a great number of application data and power information will pour into OMS in the case of failure. For the purpose of timely insight into the existing anomalies and potential...
Service industry has become a major industrial sector in Taiwan. This industry has inseparably unique characteristics such as intangibility, perish ability and heterogeneity, which makes it difficult for a service to be mass-produced with consistent quality control. In response to this challenge, enterprises need rapid service innovation to enhance their value. Service blueprint is a tool for service...
In large enterprises, there are an abundance of IT assets which provide employees with the productivity tools necessary to do their jobs. There are also large numbers of applications and services for running the 'back office'. A challenge to all enterprises is cataloging these services, in order that organization can effectively put the services into business use, retire unused services or duplicate...
The widespread use of SOA (Service-oriented architecture) is making Web services, which now is used more frequently to manage interfaces and resources, more popular. The new value-added services, generated by Web service composition, provide more powerful and flexible features. It's a big challenge to manage these increasing services efficiently for providing a convenient developing environment, which...
Through the introduction of SOA(Service Oriented Architecture), enterprises have recently had the benefit of legacy software reuse, heterogeneous environment integration, and ROI(Return On Investment) maximization. SOA consists of a service client, service provider, and service registry. Within this environment, we proposed a service with variability on the basis of a product line concept. Services...
With an increasing demand for higher value services, comprehensive support for service customization, provisioning and management is needed. This paper details ongoing research work regarding a service management approach, which supports the handling of service artifacts during the service lifecycle. The approach introduces an information model for e-Service Management, as well as a tailored view...
Applications are increasingly composed of remote services provided by independent parties. This distributed ownership makes it problematic to measure and control quality of service indicators. Management activities must become an integral part of the system's development process, from requirements elicitation, where users identify the quality dimensions of interest, to the implementation, where the...
Tool development to support service management is a problem in optimizing service quality and reducing redundant work subject to competing constraints, both technical requirements and political realities. However, many of the constraints only become clear over time, and often only after a series of iterations as tooling exposes new or previously discounted constraints. We present a case study: the...
In the Future Internet, free exchange of information between enterprise applications and networking systems promotes the personalization of services and enables many different types of end-user applications and management operations optimizing the network performance. As result of this free information exchange, we need to facilitate the federation of information between these applications, harmonizing...
This paper describes the rationale and an incremental approach to introduce a new curriculum in the area of service management and engineering. This is done in the context of an existing software engineering and information system program. So the total cost of the new curriculum is not high. The approach, with relatively low start-up costs, is suitable for small departments. As with any new programme...
As telecom service providers worldwide are deploying next generation networks (NGN) to offer multimedia services, they have recognized that traditional network management principles based on ITU-T's telecommunications management network (TMN) model is no longer sufficient. To provide multimedia services that would satisfy customers' service quality demands, they must implement the new management model...
The development of enterprise-wide service-oriented architectures (SOA) is a complex task. In most cases, evolutionary approaches are used to deal with the arising complexity. However, most of the existing design methodologies and implementation strategies focus on more technical, service realization specific aspects. Challenges regarding the definition and the management of related service artifacts...
The development of enterprise-wide service-oriented architectures (SOA) is a complex task. In most cases, evolutionary approaches are used to deal with the arising complexity. However, most of the existing design methodologies and implementation strategies focus on more technical, service realization specific aspects. Challenges regarding the definition and the management of related service artifacts...
Most of the service providers today have become increasingly dependent on their technology, being organized in terms of strong linkage between IT and business units in order to maximize units' business value. Many companies are performing re-engineering using IT Infrastructure Library (ITIL) framework. In this paper incident management process is analyzed in one telecom service provider company. For...
RESERVOIR project is developing an advanced system and service management approach that will serve as the infrastructure for cloud computing and communications and future Internet of services by creative coupling of service virtualization, grid computing, networking and service management techniques. This paper presents work in progress for the integration and management of such systems into a new...
Service providers aspire to increase number of new clients and loyalty level of those clients who have already connected to them. Today is not enough just to increase a number of media services for this purpose, it is very important to guarantee the best quality of service (QoS) level in a service level agreement (SLA). The SLA has set of aspects which define threshold parameters of a service performance...
In the banking sector business requirements continuously change whereas IT infrastructure investments must be amortized over years. This conflict produces very heterogeneous systems. Adopting the SOA / BPM approach helps coping with that complexity. This way, everything is a service, easing composition and integration. On top of that, strict security and reliability requirements exacerbate the need...
Modern enterprise consists of complicate business systems. The enterprise service-oriented architecture (ESOA) becomes more and more mainstream for designing and implementing enterprise business systems. The purpose of this paper is to build a generic and abstract model of enterprise service-oriented architecture. The model consists of seven sets: services, service consumers, service data, service...
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