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The current paper is based on the use in practice of the Gateway Review Method in the context of high risk projects and programs within the Dutch Government. The method has been deployed from a learning perspective and a helping perspective rather than from a controlling perspective. The current article describes the different levels of learning that can be recognized and that have been achieved since...
The goal of this research is to investigate the process of customer knowledge capturing, specifically knowledge coming from customers. We identified and classified tools and methods of capturing knowledge from customers. Both general tools from knowledge management and specialized ones from marketing research were considered. Besides, we aligned these tools and methods with the contextual factors...
Sustainable practices which increase awareness of people in industries which deal with environmental issues need to be implemented. However, information that needs to be considered to make informed decision on sustainable procurement is located in different places and comes in different form, either internal or external of the organizations. Thus, there is a strong need to consider this information...
Knowledge Management (KM) and Collaboration are viewed as a key strategy for achieving competitive advantage in companies around the world. Knowledge by itself is considered one of the most valuable assets owned by an organization. In technology-based firms, it is perceived as being of the upmost value. In Baja California, Mexico, several companies exist which develop products and services using knowledge...
A divide between design and engineering in both knowledge management literature and industrial practices has received the renewed attention. The knowledge gap has caused extended usage of resources for tracking the correct information and verifying requirements during a system design or redesign process to date. The late-design changes, due to missing information or new requirements in developing...
Knowledge Management has been identified as an important discipline and strategy to transform government agencies into effective public sector organizations. One important role of KM in the organization is to help organizations become more effective. Unfortunately, there are many failures in KM implementation. Many researches established that assessing KM readiness in the organization improve the...
In the growing competition of company, nowadays, the company not only oriented towards products, but also oriented in the utilization of knowledge and technology. Therefore, an appropriate knowledge management was required so that the organization could compete with other competitors. This study aimed to identify and analyze how individual and organizational culture runs a role in the implementation...
User Experience (UX) is understood as the experience that a person gains when interacting with a product in terms of how easy or pleasing it is to use such a product. Computer applications are the most common products evaluated for user experience. Based on primary data collected through a case study research strategy, this paper argues that a process is an important element of user experience that...
Since the 1990s, Knowledge Management Systems (KMS) have been largely unsuccessful in the collection of tacit knowledge. This includes direct input by the holder of the tacit knowledge into a KMS or through an intermediary such as the collection of tacit knowledge through interviews and videos then posting the data to a KMS. The reasons span the organizational, technological, and individual. In this...
This essay hearkens to the origins of IEEE Intelligent Systems in the era of "expert systems," and it revisits a recurring theme of using intelligent systems technology to help preserve and share individual and corporate expertise. The article recounts the experiences of a director of research at Procter & Gamble, who encountered issues of knowledge management. Using intelligent...
The concept of dynamic capabilities in strategy literature assumes that organizations need to adapt to radical perpetual change in order to ensure survival. In this research we aimed to increase the understanding of competence management as a strategic dynamic capability. This longitudinal interpretive case study was conducted from 2013 to 2015 in a publicly traded professional services company operating...
The financial sector is characterized as knowledge intensive with knowledge as the key source of competitive advantage. The introduction of social media within the organizational environment has raised the number of risks that can lead to knowledge leakage and thus to a loss of competitive edge. We investigated knowledge risks arising from the use of social media within the financial sector. We interviewed...
This minitrack explores research into strategies, methodologies, and stories that relate to measure this success. Papers explore the various performance measurements that can be used to assess the various aspects of and success of KM. Four papers will be presented in one session. Brief summaries of each are presented here.
The increasing use of Enterprise Social Networks (ESN) has been resulting in important changes in individual work practices, and is subject of numerous studies. From both a theoretical and a practical perspective, there is a lack of well-founded knowledge on how the implementation of ESN can be supported best to trigger both learning and change processes in the enterprise. For such processes, managers...
Institute of Higher Learning in Technologies (IHLTs) in India suffers from inadequacy of quality technical institutes and staff, which is tough to remove. Across the globe, knowledge retention is a challenge in technical institutes and knowledge is the main asset of organizations. Moreover, prevention of “knowledge loss” enables a technical institute in better knowledge transfer thereby providing...
We discuss the influences of electronic clinical pathways (ECPs) as a knowledge management system in a university hospital. We conducted a preliminary study wherein we analyzed records from the use of ECPs and interviewed eight nurses in charge of creating ECPs in their respective departments. We then conducted follow-up interviews with a chief nurse, another nurse, and four technical staffs. We found...
The focus of knowledge management is not only for academic but already a realization that knowing about knowledge is critical for business growth and business survival. Knowledge management is known as one of the key factors for the enterprises to have a sustainable competitive advantage. Many enterprises would like to have knowledge management implemented in their company but they are often confused...
Knowledge management (KM) is essential for success in any software project, but especially in global software development where team members are separated by time and space. Software organizations are managing knowledge in various ways to increase transparency and improve software team performance. One way to classify these strategies is proposed by Earl who defined seven knowledge management schools...
For employees, additional processing, retention and acquisition of specific knowledge to perform tasks is necessary to remain current. Continual computer modifications have created difficulties for individuals who must unlearn, store and use new knowledge processes to update the old. The amount of wasted time, additional energy and resources required increases when actions fail to be updated through...
Having recognized knowledge's relevance as a strategic resource and thus its importance for competitiveness, organizations aim at transforming individual knowledge into organizational knowledge to provide information for all types of technical and managerial decisions. Considering the four processes of organizational knowledge creation theory, we conduct a case study of one of the worldwide leading...
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