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The management of service quality is crucial for service providers to improve customers' satisfaction, loyalty and company's profit. But the measurement of service quality is much more complicated compare to the product quality measurement. Moreover, the study of B2B service quality is pretty rare. Therefore, this study is based on China certification & inspection industry (CI-sq) and explores...
Lack of trust among the supply chain (SC) components has been identified as one of the issues that hinder collaboration between them. Thus, the focus of this study is to propose a trust model that helps to identify the trusted partner for B2B SC collaboration. In other words, this study aims to enable the trusted SC components collaborate in a trustful business environment. This can be achieved by...
Service composition algorithms are used for realizing loosely coupled interactions in Service-Oriented Computing. Starting from an abstract workflow, concrete services are matched, based on their QoS, with the preferences and constraints of users. Current approaches usually only consider static QoS values and find a single solution consisting of one concrete service for each workflow task. In a business-to-business...
With the sustained and rapid economic development of network technology and economy, the traditional way of trade has changed, in which more and more industries and companies have transformed from the traditional business model for e-commerce. Enterprises not only win more business opportunities, but also have brought new development and saved the cost of operations for the company's development....
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