The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
The management of service quality is crucial for service providers to improve customers' satisfaction, loyalty and company's profit. But the measurement of service quality is much more complicated compare to the product quality measurement. Moreover, the study of B2B service quality is pretty rare. Therefore, this study is based on China certification & inspection industry (CI-sq) and explores...
Coal is China's traditional enterprise. Bringing B2B e-commerce transaction model into the coal industry is to adapt to the times and the need of the coal industry to speed up development. In reference to the legal problems such as security, information integrity, and legitimacy problems of users produced under the B2B e-commerce model of coal enterprises, it's necessary to develop and improve network...
The high quality of relationship of business to business (B2B) can reduce risks and trade costs and attain double-win of each other. In B2B context, the customers of certification industry are taken as investigation object, the service quality's impacts on relationship quality is explored in this paper. On the basis of existing researches, four dimensions(process service capability, process interactive...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.