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Most of entrepreneurs in software industries in Indonesia have sufficient capabilities for developing their products, but lack of managerial skills in managing business. To achieve business success, the entrepreneurs need not only technical knowledge gathered from their technical education, but also need managerial business knowledge. This paper aims at presenting an integrated competency model for...
The quality of Software Requirements Specifications (SRS) is important to gain a competitive advantage in the software industry. Although the use of agile methods has grown in recent years, empirical studies conducted in industry identified several problems related to SRS in the context of agile projects. The goal of this study is to investigate the phenomenon of the quality of SRS in Agile Software...
Despite software history being indispensable for developers, there is little empirical knowledge about how they examine software history. Without such knowledge, researchers and tool builders are in danger of making wrong assumptions and building inadequate tools. In this paper we present an in-depth empirical study about the motivations developers have for examining software history, the strategies...
Distributed Software Development (DSD) has been discussed by industry and academia for almost two decades now, and, as consequence, there is a large number of empirical scientific papers and industrial reports on it. However, the description of the context in which the empirical study was conducted is not always clear or complete, making the process of searching for empirical evidence burdensome....
The paper is to explore how to satisfy customer-contact employees when they encounter their managers in the Chinese leisure industry. Adopted a qualitative approach, based on a case study of the Chinese golf industry, the research indicates internal service quality is constructed by nine dimensions in the four service situations, and develops a model of internal service quality construct during internal...
The paper presents a grounded theory model of engineering practice and describes how a theoretical model was obtained through the application of the Gioia Methodology to interviews of engineering practitioners. It then presents data on workplace interaction obtained from an online survey of 247 engineers and shows how the data obtained support propositions derived from the theoretical model.
Platform-based product families have become an important strategy in many industries as a wide range of products can be offered to the customers while achieving economies of scale in design and manufacturing. During the life cycle of a product family, the amount of derived product variants increase due to numerous internal and external driven reasons. This leads to additional complexity within the...
Value creation is a central concept and important issue in the creative and culture industry. It refers both to the content and process of the recombination of resources including tangible and intangible assets. The main question is how the value be captured. We consider that there is a value ecology system which emerges from the development of a success creative park(or any kind of creative space)...
Developing safety critical products demands a clear safety argumentation for each product in spite of whether it has been derived from a product line or not. The functional safety standards do not explain how to develop safety critical products in product lines, and the product line concept is lacking specific approaches to develop safety critical products. Nonetheless, product lines are well-established...
Information Technology (IT) has been used in large organizations since the 1950s for internal and external purposes. The pervasive use of technology in organizations has created a critical dependency on IT that calls for a specific focus on IT Governance (ITG). However, determining the right ITG mechanisms remains a complex endeavor. In this paper we propose to perform an exploratory research and...
Wide-spread adoption of the agile movement has rapidly changed the landscape of software industry. In particular, Scrum is an agile process framework that has become extremely popular in industry. However, the practical implementation of Scrum in companies rarely follows the text book ideals. Typically, companies deviate from the proposed Scrum practices for different reasons. While some deviations...
Despite the increasing popularity of the case study teaching methodology in computing education, papers reporting on actual implementations of case study-based computing courses are still scarce. Moreover, most of this work focuses on the teacher's perspective, thus, largely missing out the learner's perspective. Over a period of four years, the author of this paper has been systematically observing,...
Starbucks is a world well-known coffee shop company. Starbucks originated from the United States where people used to drink low quality and poor taste coffee. To teach the customers how to taste the best coffee and to provide people with a very relaxing and comfortable environment where people can enjoy their coffee as comfortable at their homes as possible, Starbucks developed some strategies which...
UML has been described by some as “the lingua franca of software engineering”. Evidence from industry does not necessarily support such endorsements. How exactly is UML being used in industry — if it is? This paper presents a corpus of interviews with 50 professional software engineers in 50 companies and identifies 5 patterns of UML use.
The main purpose of this study is to support the generation of a new service concept in B2B environment during the early stages of project development for capital investment. This concept will aim at creating additional value for the clients and satisfying their requirements better. The focus is on the first three phases of plant life-cycle engineering in the mining and metallurgical industries. During...
Social media technologies (SMT) provide unparalleled opportunities for customer relationship management. But these technologies also create a new, unfamiliar, and complex context that can challenge the company's efforts to guide and steer customer behavior to ensure achievement of desired objectives. We report on a case study that illustrates how a company in the airline industry experimented with...
This paper presents the analysis of structured interviews with engineering academics on the perception of leadership based on an action-based participatory research at the frontline of academic activities as part of a USQ Senior Fellowship. There were eight participants who volunteered to be part of a faculty team to initiate and liaise with the peak professional body, Engineers Australia, to conceive...
Folklore and beliefs are strong in the software practitioners' community. Software engineering is a communication intensive activity. Software engineers are innovation driven and regularly use automated resources to share ideas, new paradigms and approaches to support and improve their practices. This information flow generates technical folklore and beliefs (that do not have a formal trial basis)...
Existing requirements elicitation approaches have proven insufficient to record complete, consistent, and correct requirements. Studies conducted have shown that 40% of defects in software projects are due to incorrect recorded requirements. Therefore, some innovative approaches have been developed to deal with the lack of addressing the above-mentioned issues including video-based methods. Recent...
The present is a report of an exploratory case study about using an Enterprise Architecture method for addressing the business transformation challenges of embedded mobile provisioning in the telecommunications industry. The study focused on the analysis of the provisioning process for gathering transformation requirements, translating them into business objectives and deriving a set of strategic...
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