Operations management provides many exciting opportunities for improving the delivery of healthcare services. Much of the existing literature has focused on the efficient and cost effective delivery of good‐quality care. Recently, there has been a growing demand for a more direct consideration of the wants, needs, and preferences of individual patients. This drive for patient‐centric care coincides with and is fed by a dramatic explosion in the availability of data and analytics tools. The 12 papers in this special issue build on these important themes, focusing on data‐driven, patient‐focused approaches to care provision.
Financed by the National Centre for Research and Development under grant No. SP/I/1/77065/10 by the strategic scientific research and experimental development program:
SYNAT - “Interdisciplinary System for Interactive Scientific and Scientific-Technical Information”.