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Information technology (IT) is one of the major drivers of globalization. Thus, the delivery of IT services itself benefits from globalization due to the distribution of labor-intensive services and tasks to locations with lower labor costs, known as off shoring. From the client's perspective, there is also a demand for globally standardized IT services being delivered around the globe, considering...
This paper contributes to the field by applying the Soft Systems Methodology (SSM) for building a model, which improves the understanding of the role of project set-up and communication in the transition phase of projects involving global virtual teams. Although research has highlighted the importance of knowledge transfer in offshore outsourced projects, the literature says little about real-world...
Crowd sourcing is a collaboration model enabled by people-centric web technologies to solve individual, organizational, and societal problems using a dynamically formed crowd of people who respond to an open call for participation. We report on a literature survey of crowd sourcing research, focusing on top journals and conferences in the Information Systems (IS) field. To our knowledge, ours is the...
Prior studies suggest that clients need to actively govern knowledge transfer to vendor staff in offshore outsourcing. In this paper, we analyze longitudinal data from four software maintenance offshore outsourcing projects to explore why governance may be needed for knowledge transfer and how governance and the individual learning of vendor engineers interact over time. Our results suggest that self-control...
Outsourcing of software development tasks has become a major issue for large software enterprises over the last decades. Nowadays, small and medium-sized enterprises (SMEs) follow this trend and outsource parts of their software development as well. However, most of the existing literature deals with large enterprises whereas the situation of SMEs is being neglected. Especially sourcing decisions...
Scientists developed maturity models for IT outsourcing (ITO) in the past with the aim to achieve better ITO result with it. But currently, companies and science still own no patent recipe to ensure success with ITO. The dramatic growth of ITO is accompanied by back sourcing of formerly outsourced IT functions or reports about dissatisfaction and problems with ITO. Hence, the effectiveness of existing...
This study extends the view that transaction cost and dynamic capability theory function as complements rather than substitutes. As IT innovations have been growing over the last few years, more organizations are considering innovation in their IT outsourcing decision making process. Guided by transaction cost theory (TCT) and dynamic capability theory (DCT), an exploratory model was developed and...
Whilst client dependence on an IT supplier is already a well-known risk in IS outsourcing relationships, investigations of the supplier side of dependence have been largely neglected. This contradicts traditional dependence research, which suggests to incorporate the respective dependence of both parties in a bilateral exchange relationship. This paper attempts to close this research gap and investigates...
This paper explores the effect of management actions on social exchanges in outsourcing relationships. Social exchanges between individuals constitute relationship quality between client and vendor, which is an important factor of outsourcing success. Based on the interaction approach, we develop a framework for management actions entailing three dimensions: the exchange targeted, the organization...
Software has become the key asset for competitive products and services in all industries. Thus, competiti¬veness in software development, maintenance, and related ser¬vices has become a concern for organiza¬tions. Competitiveness can be increased through (1) internal strategies such as the strategic crea¬tion and reuse of softwa¬re assets and (2) external strategies such as outsourcing software de¬velopment,...
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