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Based on American Customer Satisfaction Index model ACSI and study at home and abroad, a Hotel online booking Consumer Satisfaction model (HECS) is established. After empirically testing the validity of the measurement model and structural model of Hotel online booking Consumer Satisfaction, consumer satisfaction index is calculated. Results show that Website easy usability impacts on customer satisfaction...
Aiming at the core values of Extreme Programming and the barriers to the demand communication process, introducing the two-dimensional model characteristics with satisfactory situation of quality characteristics and customer satisfaction in Kano model to demand access field of software development, it does two-dimensional analysis with the expectation requirements of business customer and software...
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