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Software has become the key asset for competitive products and services in all industries. Thus, competiti¬veness in software development, maintenance, and related ser¬vices has become a concern for organiza¬tions. Competitiveness can be increased through (1) internal strategies such as the strategic crea¬tion and reuse of softwa¬re assets and (2) external strategies such as outsourcing software de¬velopment,...
Maintaining a relationship via video calling requires intertwining relational and technological talk. Using detailed qualitative analysis of transcripts from naturalistic recordings of couples in a video calling field trial, this paper explores how couple members use the possibility of technological distortion as a resource for negotiating around the problem of inattentive or inappropriate responses...
The Internet and Digital Economy track focuses on the ways in which the Internet affects people, groups, organizations, and societies (e.g., markets, social networks), as well as fundamental issues in the development and operation of the Internet and Internet applications (e.g., security, open source).
Short release duration -- the time from starting development until it delivers measurable value (i.e., paying customers adopt an upgrade) -- is an implied goal of agile methods. Release duration incorporates the expensive parts of the value chain: build, test, deploy and sell (but not exploratory design, for example). Release duration correlates with technical debt. Attempting to reduce release duration...
Master data management (MDM) provides an access to the consistent views of an organization's master data. Yet the establishment of MDM function, i.e. a department that attempts to ensure master data consistency is not an easy task as several stakeholders have different interests and expectations, among many other reasons. This paper is based on a year-long MDM project, from which we identify the process...
Service systems consider the co-creation of values in a process between provider and con¬sumer with a win-win situation for both. Service-Dominant Logic demands a new view on eco¬nomic activities where competences of provider and consumer are the most important re¬source for value creation. Given these assumptions, we investigate whether costs in a service system shall be accounted in a different...
Checklists form the basis of procedural standardization in the airline cockpit, with the help of which safety-critical measures become a routine part of flight crew task management. In this paper, we discuss the normal checklist use and its problems as a socio-material practice. We show how routine problems in checklist use are resolved, and point out how procedural and interactive backups function...
This paper traces a firm's transition from goods-dominant to service-dominant logic using a remote monitoring system. By adopting a service system perspective and tracing its main resources involved in value creation, we have examined the value propositions that are brought forth, and the roles the different resources play. We have shown how the introduction of a new technology in the form of an RMS...
The skyline operation is a typical Multicriteria Decision Making (MCDM) that has been well studied in database context. The basic assumption of convention-al skyline operator is preference-ordered values within multi-dimensional decision tables. This assumption utilizes preference-ordered values to simplify the complex human preference, which is subject to big challenges in real applications. In this...
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