The fast decision process (FDP), a new process-oriented way of working using quality tools and methods, is an effective and efficient approach for making complex decisions. It enables systems engineers and other AT&T employees to produce higher-quality team products and documents using less calendar time and fewer staff hours. The FDP process was developed internally by AT&T Bell Laboratories' systems engineers, together with members of marketing, development and implementation organizations, in response to competitive pressures. FDP brings together teams that are empowered to identify and resolve technical issues surrounding new offerings. Team members work together in brief, highly-focused meetings in dedicated, computer-supported workspaces. Survey data show that FDP helps meet AT&T's stated goals of increased quality and decreased cycle time.