This study proposes a methodology to view and monitor the economic, social, and environmental impacts of operational and strategic decisions in reverse logistics (RL) industries. Factor analysis was conducted to form indexes in these three dimensions of an integrated RL process. Unlike other research, the proposed methodology is oriented towards managers' decisions on all aspects of the triple bottom line simultaneously and is adaptable to various industries. The methodology was tested in a retail company in Brazil that markets the world's largest carbonated soft drink brand in Ref PET. The results provide a holistic view of the impact of decisions on the use of economic, social, and environmental resources, enabling direct operational decisions and strategies in the search for a better balance of the triple bottom line. Thus, managers can seek improvements in the inputs of the RL process, avoiding undesirable outputs. This study contributes to the implementation of the concept and the adoption of sustainability practices in the corporate strategy, improving the communication flow between operational activities and economic performance regarding the consumption of scarce resources and reducing the negative social and environmental impacts for the benefit of the company, the business community, society, and nature.
