The author argues that a formal, systematic approach to the innovation level assessment brings about measurable advantages to businesses. The major advantages discussed include e.g. identification of business strengths and weaknesses, regular evaluation of development, defining a common set.
On the basis of his own survey, carried out in 14 offices of governmental agencies, the author draws conclusions on the quality of public services offered. He goes on to present the available social and organisation options of upgrading the level of administrative services. Those he considers to include the need to introduce competition elements, a fully process-based approach, limitation of the discretionary...
The author analyses changes in the certification industry that have taken place during the recent years. She pays special attention to the current and prospective measures applied by the ISO. She concludes with a discussion of the quality and reliability of the certificates awarded.
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