Biuletyn Wojskowej Akademii Technicznej > 2013 > Vol. 62, nr 1 > 161-180
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journal ISSN : | 1234-5865 |
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Bibliography
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[1] R. M. Belbin, Management Teams, Why They Succeed or Fail, Butterworth-Heinemann, Oxford, UK, 2010.
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[2] D. Cannon, D. Wheeldon, Service Operation, Office of Government Commerce, London, UK, 2007.
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[3] G. Case, G. Spalding, Continual Service Improvement, Office of Government Commerce, London, UK, 2007.