Problemy Jakości > 2013 > R. 45, nr 5 > 43-49
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journal ISSN : | 0137-8651 |
journal e-ISSN : | 2449-9862 |
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Bibliography
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1. Funder D. C.: Toward a Social Psychology of Person Judgments, [in:] Social Judgments: Implicit and Explicit Processes, Forgas J. R, Williams K. D., William von Hippel (eds.), Cambridge University Press, Cambridge 2003.
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3. Homburg Ch., Wieseke J., Bomemann T: Implementing the Marketing Concept at the Employee-Customer Interface: the Role of Customer Need Knowledge, „Journal of Marketing" 2009, no. l.