Zeszyty Naukowe. Organizacja i Zarządzanie / Politechnika Śląska > 2018 > z. 130 > 501--511
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journal ISSN : | 1641-3466 |
DOI | 10.29119/1641-3466.2018.130.41 |
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2. Bitner, M.J., Booms, B.H., Tetreault, M.S. (2017). The Service Encounter: Diagnosing Favorable and Unfavorable Incidents. Journal of Marketing, January, 71-84. doi: 10.2307/1252174
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3. Cao, J., Cao, X., (2017). Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit. Journal of Transport and Land Use, 10(1), 837-854. doi: 10.5198/jtlu.2017.907