The article describes the competency building processes in international service centers based on the example of Indian offshoring companies. The analysis encompasses the specificity of employee competencies in various types of service organizations, the phenomenon of staff attrition, and systemic measures adopted to increase retention: formalization and organizational improvement. The case of the Indian IT industry additionally demonstrates the offshore project management model and the role of a firm's environment, including public administration, educational institutions, and industry associations, in building employee competencies.
Financed by the National Centre for Research and Development under grant No. SP/I/1/77065/10 by the strategic scientific research and experimental development program:
SYNAT - “Interdisciplinary System for Interactive Scientific and Scientific-Technical Information”.