The main objective of the paper is to define the role of measurement of the quality management system effectiveness in corporate management. The article presents eight tools useful for effectiveness measurement. The author draws attention to certain conditions which have to be fulfilled so that the process of measurement could proceed properly. The factors determining the quality of measurement process are highlighted as well.
Financed by the National Centre for Research and Development under grant No. SP/I/1/77065/10 by the strategic scientific research and experimental development program:
SYNAT - “Interdisciplinary System for Interactive Scientific and Scientific-Technical Information”.