The author attempts to determine an influence of a quality level of services offered by Polish hotels on the number of customers which is one of the crucial indicators in hotel industry. The analysis allows to identify these determinants of hotel service quality which have the most significant impact on hotel attendance.
Financed by the National Centre for Research and Development under grant No. SP/I/1/77065/10 by the strategic scientific research and experimental development program:
SYNAT - “Interdisciplinary System for Interactive Scientific and Scientific-Technical Information”.