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Background: This study investigates the role of an incremental change in organizational process in creating radical performance results in a service provider company. The role of Kaizen is established prominently in manufacturing, but is nascent in service applications. This study examines the impact of introducing Kaizen as an ODI tool-how it is applied, how it works, and whether participants believe...
Background: Multilateral cooperation is an inherent part of any business and one of the most important factors in the success of modern enterprise. Therefore, in this paper the author addresses the problem of building relationships with partners in a supply chain and focuses on the development of relational abilities as well as inter-organizational ties, and his exploration and considerations are...
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