This article is an attempt at responding to the question on the sources of the antagonism that exists on the supplier-customer axis in the case of both in-house IT departments and among outside suppliers of IT services. They are also visible in the realm of human resource management. Selected concepts of organizational culture and service culture are seen as a possible solution for understanding between service suppliers and users.
Financed by the National Centre for Research and Development under grant No. SP/I/1/77065/10 by the strategic scientific research and experimental development program:
SYNAT - “Interdisciplinary System for Interactive Scientific and Scientific-Technical Information”.