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This study employs classification and clustering analyses to promote public officials’ service performance and enhance citizens’ satisfied process. A descriptive data mining approach is applied to achieve a pattern of citizens’ satisfaction, and also establishes a fitting grey relation agent to handle the re-service process when a citizen is unsatisfied for his/her on-line requests. This work collected...
The advances of digital technologies of the past decade have penetrated every profession, and have widened the dimension of every aspect of our daily life. One of them is the development of virtual communities, which are becoming a necessity of everyone's extended society. The management of virtual communities is confronted with competition like other traditional business. It is well known that the...
This paper explores e-government service adoption in Taiwan and citizen satisfaction, and builds a fitting grey relation analysis model for the evaluation of bureau/department performance. This study collected 10,652 cases between 2003/7/15 - 2007/4/30 from satisfaction quantity tables in the Kaohsiung City Service On Line System (KCSOLS) database. The results of e-government research imply that,...
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