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The call center provides customer services to the customer of a company. Call center agents play an important role in such services. To ensure the quality of customer service, agent training and evaluation are essential. Usually, agents are monthly evaluated by their supervisor. Nevertheless, an objective evaluation standard is desired. Twenty three quantitative indicators for call center operations...
With the popularity of smart phones in recent years, various sensors on smart phones can be utilized to detect the movement or intention of the smart phone users. In this research, we aim at using the signals collected from the G-sensor in the smart phone to recognize the posture of the user. Signals for sit, stand, walk and run are collected to train an offline neural network as the classifier. After...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.