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Digital technology is increasingly being recognized as a catalyst for national progress and social transformation. Using an in-depth case study of social media-enabled crime-fighting communities in Malaysia, this paper explores the use of social media in bringing societal change through civic engagement. We adopt the notion of boundary object to conceptualize how social media could be enacted to serve...
In recent times, social media has been increasingly playing a critical role in response actions following natural catastrophes. From facilitating the recruitment of volunteers during an earthquake to supporting emotional recovery after a hurricane, social media has demonstrated its power in serving as an effective disaster response platform. Based on a case study of Thailand flooding in 2011 – one...
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