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Evaluation method of service quality of restaurant is studied in this paper. Based on SERVQUAL, Evaluation system for restaurant is established. And empirical study is done for a restaurant in Mianyang,china. Service quality of the restaurant is evaluated by the restaurant's service quality evaluation method based on SERVQUAL. Then according to current service quality level of the restaurant, quality...
Production system is a highly complex, discrete event dynamic system, so it is difficult to build mathematic model of it, and simulation has become one of good method for studying it. Flexsim, which has been widely used in manufacturing, logistics, transportation, service system and so on, is a DEDS simulation software based on Object-oriented idea. UML is a object-oriented modeling language, which...
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