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Taking into account the attractive prospect of the Internet, more and more service providers provide offline and online services simultaneously. At the same time, there are many online service providers who only provide online services. But the adoption of online services, especial for online transaction services develops slowly. This study selects the online banking as the research object and explores...
The quality of information system (IS) is crucial to numerous industries. And the most decisive matter of IS quality is IS development (ISD) team performance. For building such theory and understanding the development team further, we try to synthesize the important factors which have the influence on team performance from the abroad literatures and find out the features of IS development of China...
With the rapid development of mobile technology and userspsila wide adoption of mobile phones, mobile services have been a huge success in China. Even though the literature on the adoption of mobile services is quite extensive, few studies focus on customer satisfaction and loyalty in China. This study investigated the impact of perceived customer value, perceived service quality, and trust on customer...
Based on extensive literature review and qualitative research, we propose the multidimensional and hierarchical model to measure the quality of mobile securities service. In the empirical study, the sample which contains 217 valid respondents is selected from China Mobile and China Unicom. Through three stages validating, all three levels of proposed hierarchical structure are very strongly supported...
This study uses the technology acceptance model (TAM) and trust to examine the factors that influence the subscription to mobile services. Using data collected from mobile phone users in China via questionnaires, a total of 220 completed surveys available. We analyzed the data using structural equations modeling. We find that perceived usefulness, perceived trust, and perceived service cost affect...
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