In the context of network incident monitoring, alerts are useful notifications that provide IT management staff with information about incidents. They are usually triggered in an automatic manner by network equipment and monitoring systems, thus containing only technical information available to the systems that are generating them. On the other hand, ticketing systems play a different role in this...
Financed by the National Centre for Research and Development under grant No. SP/I/1/77065/10 by the strategic scientific research and experimental development program:
SYNAT - “Interdisciplinary System for Interactive Scientific and Scientific-Technical Information”.