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This paper presents a three-year participant observation in which the author acted as CTO of a software startup, spanning more than 9,000 hours of direct experience. The author's emails and diary reflections were analyzed and synthesized into a set of nine claims about software engineering work. These claims help shape software engineering research, practice, and education by provoking new questions...
Good software engineers are essential to the creation of good software. However, most of what we know about software-engineering expertise are vague stereotypes, such as 'excellent communicators' and 'great teammates'. The lack of specificity in our understanding hinders researchers from reasoning about them, employers from identifying them, and young engineers from becoming them. Our understanding...
Many software producers utilize beta programs to predict post-release quality and to ensure that their products meet quality expectations of users. Prior work indicates that software producers need to adjust predictions to account for usage environments and usage scenarios differences between beta populations and post-release populations. However, little is known about how usage characteristics relate...
Open bug reporting allows end-users to express a vast array of unwanted software behaviors. However, users' expectations often clash with developers' implementation intents. We created a classification of seven common expectation violations cited by end-users in bug report descriptions and applied it to 1,000 bug reports from the Mozilla project. Our results show that users largely described bugs...
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