The Infona portal uses cookies, i.e. strings of text saved by a browser on the user's device. The portal can access those files and use them to remember the user's data, such as their chosen settings (screen view, interface language, etc.), or their login data. By using the Infona portal the user accepts automatic saving and using this information for portal operation purposes. More information on the subject can be found in the Privacy Policy and Terms of Service. By closing this window the user confirms that they have read the information on cookie usage, and they accept the privacy policy and the way cookies are used by the portal. You can change the cookie settings in your browser.
In the presented paper there is an example of using QFD method to analyze the quality of services at the hospital. For example, we analyze the three wards of the selected hospital - General Surgery, Otolaryngology and Neurology. There is a full analysis of QFD, and set out what action should be taken to improve the quality of services in the studied hospital. The study indicates that the QFD method...
However, it is worth noticing that the creation of quality in the health service department is much more complex task than in case of material goods because during the whole process of providing medical services, a patient's behaviour and feelings also affect on the perception of quality of medical service being provided. Thus, medical institutions should conduct research and analysis of factors,...
Set the date range to filter the displayed results. You can set a starting date, ending date or both. You can enter the dates manually or choose them from the calendar.