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Zmiany zasad funkcjonowania służby zdrowia sprawiły, że zwrócono uwagę nie tylko na przestrzeganie procedur medycznych, ale także zaczęto dbać o to, aby świadczone usługi były na najwyższym poziomie. Ważne stało się także ciągłe podnoszenie jakości oferowanych usług, i tym samym spełnienie wymagań klientów (pacjentów). W niniejszym artykule przedstawiono badania poziomu jakości usług metodą Servqual-Servperf...
The publication presents an example of using the Kano method to analyse the quality attributes of a product in the automotive branch. Using the Kano method, technical attributes of a product were analysed for a front bumper installed in Opel cars, which was followed by the identification of hidden factors by means of exploration factor analysis. The application of the extrapolation factor analysis...
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